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Enhancing Reporting and Analytics in Dynamics 365 for a Restaurant Technology Provider
OmniData enhances reporting and analytics in Dynamics 365
PAR Technology Corporation (NYSE: PAR), a restaurant technology and services provider that has more than 100,000 locations using its hardware terminals, POS solutions, back-office, and customer loyalty solutions across over 110 countries.
The company has grown through acquisition, adding further complexity to international operations and its ERP and customer relationship management (CRM) environments using Dynamics 365.
Challenges:
- Legacy Reporting Tools: PAR’s legacy analytics tools and technologies became a significant limitation, impacting on scalability, real-time insights, and integration capabilities which lead to inefficiencies, outdated data, and increased maintenance costs.
- Complex Data Models: PAR’s data models were intricate, involving multiple data sources and complex relationships.
- Scalability Issues: As PAR’s business grew, their data models became increasingly difficult to scale.
- Performance Bottlenecks: The existing legacy reporting and analytics system could not process data quickly enough, resulting in slow report generation and analysis.
PAR chose OmniData (now Fresche Solutions) to help migrate from a third-party legacy reporting solution and modernize reporting structures to an Azure-based environment capable of managing the complexity of their ERP and CRM reporting structures.
Solution:
OmniData deployed OmniAnalytics, a modern cloud based analytics platform, built on Microsoft Fabric to accelerate the migration and modernization of the environment.
With the new solution, PAR dramatically improved visibility across its business, including the complete lifecycle from lead to opportunity to sale, and enhanced the accuracy of financial data over the previous legacy system, thanks to built-in logic in OmniAnalytics that was easily customized to the client’s needs.
Results
- Improved Efficiency: PAR experienced a significant reduction in the time required to generate reports and perform data analyses.
- Enhanced Decision-Making: With faster access to accurate data, PAR’s management could make informed decisions more quickly.
- Scalability Achieved: OmniAnalytics allowed PAR to scale their data models effortlessly, supporting their business growth.
"We were able to step in with OmniAnalytics and provide the advanced end-to-end visibility of the business that the customer needed.”
Dan Erasmus
Chief Commercial Officer, OmniData
Building Partnerships That Last
Leveraging OmniData’s OmniAnalytics product, and a collaborative partnership between OmniData and Avantiico (PAR’s ERP partner), they streamlined their data management processes, enhanced performance, and achieved greater scalability, ultimately transforming their data infrastructure and empowering better decision-making.
“The OmniData and Avantiico teams have exemplified partnership excellence with PAR. In my career, few vendors have demonstrated the level of commitment and attentiveness to our business needs as the OmniData and Avantiico teams have. Their unwavering support and dedication make them trusted allies in achieving collaborative business outcomes.”
Mike Costanza, Sr. Director, Enterprise Business System & Data at PAR
PAR is well-positioned to address future needs, such as migrating and consolidating systems from its international businesses or expanding its reporting and analytics to incorporate new workloads.