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Enhancing Reporting and Analytics in Dynamics 365 for a Restaurant Technology Provider
OmniData enhances reporting and analytics in Dynamics 365
PAR Technology Corporation (NYSE: PAR), is a restaurant technology and services provider with more than 100,000 locations using its hardware terminals, POS solutions, back-office, and customer loyalty solutions across over 110 countries.
The company has grown through acquisition, adding further complexity to international operations and its ERP and customer relationship management (CRM) environments using Dynamics 365.
Challenges:
- Complex Data Models: PAR’s data models were intricate, involving multiple data sources and complex relationships.
- Scalability Issues: As PAR’s business grew, their data models became increasingly difficult to scale.
- Performance Bottlenecks: The existing system could not process data quickly enough, resulting in slow report generation and analysis.
Seeking a finance-savvy partner to support its Dynamics 365 deployment, One of PAR’s initial requests was assistance with a third-party legacy reporting solution that could not effectively handle the complexity of its ERP and CRM environment.
Solution:
OmniData used OmniAnalytics to
accelerate PAR’s adoption of Microsoft Synapse, a modern data platform, to build enhanced sales and financial reporting from Dynamics 365.
With the new solution, PAR further improved visibility across its business, including the complete lifecycle from lead to opportunity to sale, and enhanced the accuracy of financial data over the previous legacy system, thanks to built-in logic in OmniAnalytics that was easily customized to the client’s needs.
Results
- Improved Efficiency: PAR experienced a significant reduction in the time required to generate reports and perform data analyses.
- Enhanced Decision-Making: With faster access to accurate data, PAR’s management could make informed decisions more quickly.
- Scalability Achieved: OmniAnalytics allowed PAR to scale their data models effortlessly, supporting their business growth.
"We were able to step in with OmniAnalytics and provide the advanced end-to-end visibility of the business that the customer needed.”
Dan Erasmus
Chief Commercial Officer, OmniData
Building Partnerships That Last
Leveraging OmniData’s OmniAnalytics product, and a collaborative partnership with Avantiico, PAR streamlined their data management processes, enhanced performance, and achieved greater scalability, ultimately transforming their data infrastructure and empowering better decision-making.
"The Avantiico and OmniData partnership has helped both partners grow their Microsoft consulting businesses and build stronger relationships with customers. In the last handful of engagements where we were migrating customers from Dynamics GP, AX on-premises, and others to Dynamics 365, we brought in OmniData because the customers needed more advanced reporting and analytics for their solution,” said Morten Løgstrup, Director of Customer Engagement at Avantiico.
“I expect there will be another dozen this year that will be the same scenario as we see more and more businesses with multiple ERP systems, and some with 10, 30, or 100+ data sources they need to bring together.”
PAR is well-positioned to address future needs, such as migrating and consolidating systems from its international businesses or expanding its reporting and analytics to incorporate new Dynamics 365 workloads.